Mail is crashing intermittently

EtreCheck version: 3.0.4 (308)

Report generated 2016-09-22 12:53:12

Download EtreCheck from https://etrecheck.com

Runtime 1:55

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Mail is crashing intermittently.

Hardware Information: ⓘ

iMac (21.5-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,1

1 2.7 GHz Intel Core i5 CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: Unknown

Video Information: ⓘ

Intel Iris Pro

DELL E2011H 1600 x 900 @ 60 Hz

iMac 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day

Disk Information: ⓘ

Samsung SSD 850 EVO 500GB disk0 : (500.11 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

SSD (disk0s2) / : 499.11 GB (217.45 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Norelsys NS1066 1 TB

EFI (disk1s1) <not mounted> : 210 MB

Macintosh HD (disk1s2) /Volumes/Macintosh HD : 999.35 GB (759.33 GB free)

Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB

GenesysLogic USB3.0 Hub 2 TB

GenesysLogic USB3.0 Hub 2 TB

TOSHIBA External USB 3.0 2 TB

EFI (disk2s1) <not mounted> : 210 MB

TOSHIBA EXT (disk2s2) /Volumes/TOSHIBA EXT : 2.00 TB (491.87 GB free)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. MacBook Air SuperDrive

DYMO DYMO LabelWriter 330

GenesysLogic USB2.0 Hub

HP HP OfficeJet Pro 8710

GenesysLogic USB2.0 Hub

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/sysctl.conf - File exists but not expected

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-02) [Support]

/Applications/Splashtop Streamer.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.9 - 2016-08-31) [Support]

[not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.9 - 2016-08-31) [Support]

[not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.9 - 2016-08-31) [Support]

/System/Library/Extensions

[not loaded] com.Ralink.driver.RT73 (1.3.0.0 - 2016-09-14) [Support]

[not loaded] com.cisco.cscotun (1.0 - 2016-09-14) [Support]

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.10 - 2016-09-14) [Support]

[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1 - 2016-09-14) [Support]

[not loaded] com.protech.NoSleep (1.3.3 - SDK 10.8 - 2016-09-14) [Support]

[not loaded] com.realtek.driver.RTL8187 (1.0 - 2016-09-14) [Support]

[not loaded] com.realtek.driver.RTL8187B (1150 - 2016-09-14) [Support]

/Volumes/Macintosh HD/Applications/Parallels Access.app

[loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2015-10-26) [Support]

[loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2015-10-26) [Support]

/Volumes/Macintosh HD/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

[not loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

[not loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

[not loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-05-02) [Support]

/Volumes/Macintosh HD/Users/[redacted]/Downloads/Greatdy Computer Audio Device.app

[loaded] com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.9 - 2014-09-13) [Support]

Startup Items: ⓘ

NetworkOptimizerSC: Path: /Library/StartupItems/NetworkOptimizerSC

ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter

RT8187ClientUtility: Path: /Library/StartupItems/RT8187ClientUtility

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 146 Apple tasks

[running] 86 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 153 Apple tasks

[running] 95 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-06) [Support]

[running] com.canon.MFManager.plist (2012-05-22) [Support]

[loaded] com.cisco.anyconnect.gui.plist (2011-08-03)

[running] com.dymo.dls.webservice.plist (2016-01-28) [Support]

[running] com.fileopen.Broker.plist (2015-09-26) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[not loaded] com.netgear.wutility (2008-07-25) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-04-24) [Support]

[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2016-09-21) [Support]

[failed] com.protech.NoSleep.plist (2013-03-27) [Support]

[failed] com.sony.PMBPortable.AutoRun.plist (2011-04-18) [Support]

[not loaded] com.splashtop.streamer-for-root.plist (2016-06-02) [Support]

[running] com.splashtop.streamer-for-user.plist (2016-06-02) [Support]

Launch Daemons: ⓘ

[running] com.adobe.agsservice.plist (2016-08-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]

[loaded] com.bombich.ccc.plist (2014-04-24) [Support]

[loaded] com.bombich.ccchelper.plist (2016-05-23) [Support]

[running] com.cisco.anyconnect.vpnagentd.plist (2011-08-03) [Support]

[not loaded] com.dymo.pnpd.plist (2016-01-28) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-01-18) [Support]

[loaded] com.meraki.agentd.com.testplant.osxvnc.plist (2015-11-11) [Support]

[running] com.meraki.agentd.plist (2015-11-11) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-04-24) [Support]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist (2016-09-21) [Support]

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist (2016-09-21)

[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

[running] com.splashtop.streamer-daemon.plist (2016-06-02) [Support]

[loaded] com.splashtop.streamer-srioframebuffer.plist (2016-06-02) [Support]

[running] com.trusteer.rooks.rooksd.plist (2011-03-28) [Support]

[loaded] org.tcpdump.chmod_bpf.plist (2016-01-18) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2013-02-01) [Support]

[loaded] com.adobe.ARM.[...].plist (2012-10-03) [Support]

[running] com.akamai.single-user-client.plist (2016-09-01) [Support]

[running] com.parallels.mobile.startgui.launchagent.plist (2016-09-21) [Support]

User Login Items: ⓘ

Dropbox Application (/Applications/Dropbox.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Audio Hijack 3 Schedule Helper Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

RealPlayer Downloader Agent Application (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

Parallels Toolbox Application (/Applications/Parallels Toolbox.app)

DiskWarriorDaemonStarter Application (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

Photo Stream URL SMLoginItem (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Photo Stream URL SMLoginItem (/Volumes/Macintosh HD/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-21) [Support]

AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

Photo Center Plugin: Photo Center Plugin 1.1.2.2 (2007-11-17) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

Scorch: Unknown - SDK 10.2 (2014-07-15) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-22)

RealPlayer Plugin: Unknown (2014-04-24) [Support]

DYMO Safari Addin: Unknown - SDK 10.10 (2016-06-22) [Support]

QuickTime Plugin: 7.7.3 (2016-07-24)

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-21) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-04-06) [Support]

GarminGpsControl: 2.9.2.0 Release (2010-05-20) [Support]

VLC Plugin: 0.8.6c (2008-11-04) [Support]

WebClient: 1.0 - SDK 10.2 (2015-02-14) [Support]

Musicnotes: 1.17.2 (2009-04-20) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2012-12-04) [Support]

Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

DYMO NPAPI Addin: 1.0 - SDK 10.10 (2016-06-22) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-24)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

Flip4Mac WMV Plugin: 2.4.1.4 (2012-01-23) [Support]

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-25) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

OfficeLiveBrowserPlugin: 12.3.6 (2013-03-26) [Support]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

Picasa: 1.0 (2009-04-29) [Support]

NPRoblox: 1.0.2.12 - SDK 10.8 (2013-06-05) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

Safari Extensions: ⓘ

ScamZapper - Apple Club - https://sites.google.com/site/appleclubfhs/downloads/scamzapper-info (2016-01-06)

Open in Internet Explorer - Parallels - http://www.parallels.com (2012-11-19)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2016-09-01) [Support]

Flash Player (2016-08-29) [Support]

Flip4Mac WMV (2011-11-22) [Support]

GoToMyPC Preferences (2016-05-14) [Support]

Java (2016-07-24) [Support]

MacFUSE (2011-04-18) [Support]

NoSleep (2014-10-25) [Support]

Rapport (2011-03-28) [Support]

YAMAHA-USBMIDIPatch (2009-07-21) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

SSD: Disk size: 499.11 GB Disk used: 281.66 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 2.00 TB

Total number of backups: 64

Oldest backup: 4/24/16, 9:03 PM

Last backup: 9/22/16, 12:48 PM

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.11 GB X 3)

Top Processes by CPU: ⓘ

88% last

3% WindowServer

2% fontd

1% kernel_task

1% HP Scanner 3

Top Processes by Memory: ⓘ

1.23 GB kernel_task

475 MB softwareupdated

410 MB mds_stores

311 MB Safari

229 MB Mail

Virtual Memory Information: ⓘ

7.37 GB Free RAM

8.62 GB Used RAM (4.02 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Sep 22, 2016, 05:50:42 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-055042_[redacted].crash

/usr/local/sbin/m_agent

Sep 22, 2016, 04:50:43 AM ~/Library/Logs/DiagnosticReports/Mail_2016-09-22-045043_[redacted].crash

com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

Sep 22, 2016, 04:50:26 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-045026_[redacted].crash

Sep 22, 2016, 04:50:10 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-045010_[redacted].crash

Sep 22, 2016, 04:49:55 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044955_[redacted].crash

Sep 22, 2016, 04:49:40 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044940_[redacted].crash

Sep 22, 2016, 04:49:39 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-22-044939_[redacted].crash

Sep 21, 2016, 12:56:52 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125652_[redacted].crash

Sep 21, 2016, 12:56:21 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125621_[redacted].crash

Sep 21, 2016, 12:56:18 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-125618_[redacted].crash

Sep 21, 2016, 12:17:39 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121739_[redacted].crash

Sep 21, 2016, 12:17:24 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121724_[redacted].crash

Sep 21, 2016, 12:17:23 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-121723_[redacted].crash

Sep 21, 2016, 11:16:55 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111655_[redacted].crash

Sep 21, 2016, 11:16:40 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111640_[redacted].crash

Sep 21, 2016, 11:16:39 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-111639_[redacted].crash

Sep 21, 2016, 10:15:15 AM Self test - passed

Sep 21, 2016, 03:17:29 AM /Library/Logs/DiagnosticReports/m_agent_2016-09-21-031729_[redacted].crash

Sep 20, 2016, 11:45:53 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-20-234553_[redacted].crash

Sep 20, 2016, 10:44:33 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-20-224433_[redacted].crash

Sep 20, 2016, 12:57:53 PM ~/Library/Logs/DiagnosticReports/accountsd_2016-09-20-125753_[redacted].crash

/System/Library/Frameworks/Accounts.framework/Versions/A/Support/accountsd

Sep 19, 2016, 01:42:56 PM /Library/Logs/DiagnosticReports/m_agent_2016-09-19-134256_[redacted].crash